ServiceNow Admin
About Candidate
With over 6 years of experience as a ServiceNow Solutions Engineer and Technical Consultant, I specialize in designing, implementing, and optimizing ServiceNow solutions to drive business efficiency and innovation. I have a strong background in ServiceNow System Administration, Development, and Training, allowing me to help organizations fully leverage the platform’s capabilities. My expertise spans onboarding and configuring key processes, including Source to Pay (S2P), ITSM, and CSM, ensuring seamless integration with existing systems and streamlining workflows.In previous roles, I have successfully led projects involving the automation of business processes, the creation of custom dashboards, and the implementation of ServiceNow modules such as Supplier Management, Purchase Orders, and Accounts Payable. I have also been involved in the configuration and development of ServiceNow instances, ensuring they meet specific business needs and improve operational efficiency.My experience extends to mentoring and training ServiceNow developers, equipping them with the skills to effectively use the platform and deliver value to clients. I have also conducted numerous ServiceNow training sessions, helping clients understand the platform’s features and functionalities while fostering self-sufficiency in their teams.In addition to my technical expertise, I bring strong communication skills from my background as an ICT instructor, allowing me to collaborate effectively with clients and stakeholders from diverse technical backgrounds. I also possess solid business management knowledge, including project management, resource allocation, and budgeting, ensuring the successful delivery of projects on time and within scope.Throughout my career, I have demonstrated a passion for using technology to solve complex business problems, reduce operational costs, and enhance the overall user experience. My diverse experience and technical skillset make me a valuable asset to any organization looking to maximize the potential of ServiceNow. I am committed to driving continuous improvement and delivering innovative solutions that align with business goals.