Project/Program Manager

With extensive experience spanning over two decades, this professional has held leadership roles in various fields, including service delivery management, technology consulting, and academic instruction. Currently serving as a Senior Service Delivery Manager, they lead multiple engineering teams across regions, managing high-value portfolios and delivering strategic programs for major clients in the insurance and financial services sectors. Their expertise includes managing large-scale projects, orchestrating digital transformation, cloud migration, and regulatory compliance initiatives, while acting as a trusted advisor to C-level executives. In addition to their leadership in service delivery, they have designed and implemented innovative technology solutions, such as AI-assisted business processes and identity management systems, significantly improving operational efficiency and reducing costs. With a strong background in pre-sales, business development, and account management, they have contributed to the growth of new projects and successful RFP responses. A former adjunct professor, they have also guided students in IT and management disciplines, nurturing the next generation of professionals. This individual’s career further includes pioneering work in IT service management, network security, and custom software development, particularly in the telecommunications and construction sectors.