Medior Scrum Master SNS0738
Job Description
As a Combined Team & Scrum Manager in the Customer Operations Back Office Tribe, you play a pivotal role in ensuring the seamless operation of key business processes.
- This multifaceted role requires a dynamic individual who excels in people management, operational excellence, and agile methodology.
- You will guide a team of 16 process analysts and help them grow in their roles.
- These process analysts are the guardians for the Customer Operations Back Office tribe on all continuous ongoing deliverables and changes in our organization.
Responsibilities
- Operational Leadership: Organize and optimize workloads, prioritize the backlog, and ensure alignment with the delivery organization in close collaboration with the Tribe Product Owner.
- Manage the transition to TIES 3.0 agile methodology by May 1st, ensuring the team adapts smoothly.
- Oversee daily team management, including one-to-ones, engagement, and growth activities.
- Effective Communication: Clearly and concisely communicate expectations, objectives, and changes to team members.
- Act as a liaison between internal and offshore team members (4 team members in India)
- Decision Making: Make timely and informed decisions based on available data, considering the potential impact on short- and long-term goals.
- Handle last-minute changes and prioritize tasks effectively to meet business needs.
- Agile Environment: Work in an agile environment, closely collaborating with the agile delivery organization.
- Manage the team’s backlog end-to-end, ensuring it is aligned with other tribes’ requirements.
- People Management: Conduct daily team management, one-to-ones, engagement, and growth activities.
- Foster a positive and productive team environment, ensuring team members are motivated and engaged.
- Backlog Management: Manage the team’s backlog end-to-end, ensuring it is aligned with other tribes’ requirements.
- Ensure the team is prepared for operational readiness and business acceptance testing.
Requirements & Qualifications
- Minimum of 3 years as a Scrum Master.
- Scrum Master certification or equivalent experience
- Experience with CRM systems and RPA solutions
- Experience with Confluence, Jira, and X-ray
Technical Background
- Familiarity with software applications, business process mapping tools, and RPA solutions.
- Agile Mindset
- Communication Skills
- Decision-Making Skills
- Strong people management skills
- Ability to provide an outside-in perspective and suggest improvements
Additional Information
- The role does not involve budget management or roadmap governance, as these responsibilities lie with the Tribe Product Owner.
- The ideal candidate should be able to handle last-minute changes and prioritize tasks effectively.
- The candidate should be comfortable working in a dynamic and fast-paced environment, adapting to changing priorities and requirements.
- The role requires a strong understanding of both technical and business aspects, ensuring effective collaboration with technical teams and business stakeholders.
- The candidate will work closely with the Tribe Product Owner, ensuring strategic alignment and tactical decision-making. This dual collaboration is essential for the success of the role, as it ensures that both strategic and operational aspects are covered effectively.
Languages
- Dutch
- English
Hiring Team Member
