Salesforce Administrator

January 16, 2025

Freelance Full Time

We are seeking a skilled Salesforce Administrator to join our Information Systems (IS) team. In this role, you will provide 1st tier support, manage ticketing systems, and oversee platforms such as Salesforce and Zendesk.
The Salesforce Administrator will assist various departments, including Sales, Marketing, and Support, with day-to-day tasks and system enhancements. This position offers the chance to contribute to a cutting-edge enterprise network and security cloud platform.

Responsibilities:

Provide daily support to end-users by troubleshooting issues, performing data fixes and cleanups, and managing reports and dashboards.
Manage system configurations, including user setup, roles, profiles, permissions, and access control.
Monitor the performance, reliability, and availability of systems.
Ensure data integrity and security through regular data uploads, backups, and field audits.
Perform basic administrative functions such as user account maintenance, reports, dashboards, and routine tasks.

Requirements:

Minimum of 2 years of hands-on experience as a Salesforce Administrator.
Experience as an Admin on systems such as Zendesk or CPQ is an advantage.
Salesforce Certified Administrator is required.
Strong interpersonal and communication skills to effectively collaborate with both technical and non-technical stakeholders.
Excellent problem-solving and analytical abilities..

Technical Skills:

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