Senior Functional Analyst SNS0756
Job Description
We are seeking a Senior CRM Sales Analyst to join our dynamic team and drive continuous improvements in our CRM processes. In this role, you will collaborate closely with our sales teams to understand business needs, design tailored solutions on our CRM platform and ensure successful implementation. You will play a key role in optimizing our customer relationship management tools and aligning them with the company’s strategic objectives.
Primary Tasks and Responsibilities
- Translate the business’ needs into functional analysis (user story) applicable to generate the necessary solutions within applicable domain(s) and document as necessary.
- Coordination and implementation of the software solution. Microsoft Dynamics SALES
- Study and discuss the functional analysis with the N+1 and report on the progress respectively.
- Define the functional specification of the solution in collaboration with the architecture team.
- Assist the architecture team and software engineers during the implementation stage of the product.
- Test the solution in the integrated environment following the Agile method, and/or assist the customer in doing so.
Secondary Tasks and responsibilities
- Quality assurance & impact analysis
- Test the final solution as proposed to the end users
- Documentation and reporting
- Put in practice the improvement actions and good practices of software development
- Provide advice and expertise
- Software solutions implementation & support
- Creation of manuals
Qualifications and Experience
- At least 5 years of experience as a CRM Analyst, with expertise in tools like Microsoft Dynamics CE or Salesforce.
- Proven experience managing CRM Sales projects in complex environments.
- Strong understanding of sales processes and CRM integrations.
Technical Skills
- Proficiency in CRM configurations (e.g., entity creation, workflows, dashboards).
- Familiarity with integrations with third-party systems (e.g., APIs, ETL).
- Knowledge of Agile/Scrum methodologies.
- 2 days on site required
Methodology/Certification
- Master’s degree in computer science OR equivalent through experience.
Skills
- IT Skills Requirements
- Business Analysis 5 years
- Business Intelligence (BI) 3 years
- Business Rules Modelling (BPMN) 3 years
- Functional Analysis 4 years
- MS Office (Word, Excel, PowerPoint, Outlook)
- Project Management 3 years
- Software Testing 3 years
Languages
- Dutch
- French
- English
Hiring Team Member
