Project/Program Manager

Introduction:

The candidate has extensive experience in managing and leading a variety of technical projects, specializing in IT infrastructure, application management, and service delivery across multiple domains. Their expertise spans project and program management, Agile methodologies, IT service management, and IT operations. The candidate has been responsible for overseeing end-to-end project lifecycles, from planning and execution to delivery, ensuring alignment with business objectives. They have demonstrated a strong capability in managing IT service delivery and infrastructure upgrades, with a focus on improving operational efficiencies and optimizing system performance.

The candidate’s experience includes leading teams across different geographies, coordinating with multiple stakeholders, and ensuring the successful execution of complex projects. They have also managed vendor relationships, contract negotiations, and service delivery agreements. Their leadership in both Agile and Waterfall project environments has been pivotal in achieving project goals while maintaining a high level of communication and stakeholder management. They are adept at handling critical incidents, resolving escalations, and ensuring the smooth functioning of IT systems.

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Responsibilities:

• Managing and coordinating cross-functional teams to ensure the successful completion of technical projects.
• Leading Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
• Overseeing IT service delivery, ensuring alignment with business requirements and customer expectations.
• Collaborating with stakeholders to define project goals, requirements, and deliverables.
• Handling escalations and providing resolutions for IT incidents across global locations.
• Monitoring and reporting on project progress, risks, and issues.
• Managing vendor relationships, including contract negotiations and performance evaluations.
• Ensuring compliance with quality standards, regulations, and best practices.
• Implementing service improvement and transformation initiatives to enhance operational efficiency.
• Coordinating with IT teams to manage infrastructure upgrades, system integrations, and application portfolio management.
• Leading IT transformation projects, including system migrations, cloud integrations, and IT infrastructure consolidations.
• Supporting project teams by providing expert advice and ensuring adherence to project timelines and budgets.