System Engineer

Introduction:

Senior IT & Operations professional with 16 years of experience in virtualization, cloud computing, and IT infrastructure management. Expertise in leading global teams, managing large-scale virtual workspace environments, and driving automation strategies. Proven ability to align technology initiatives with business objectives while ensuring operational efficiency and cost optimization. Strong background in Citrix, Microsoft Cloud, VMware, and scripting, with hands-on experience in designing and implementing high-availability environments. Skilled in conducting ISO security audits, onboarding large enterprise customers, and enhancing hiring and career development processes. Adept at managing infrastructure delivery, compliance, and automation for critical IT systems. Experience in client interactions, technical escalations, and solutioning with engineering teams. Committed to fostering a collaborative, professional, and inclusive work culture.

Responsibilities:

• Led global teams of up to 60 professionals across multiple countries.
• Designed, implemented, and managed virtual workspace infrastructures for enterprise clients.
• Conducted ISO 9001/27001 security audits and ensured compliance.
• Developed and executed automation-driven cost optimization strategies.
• Managed VDI deployments and cloud services across private and public cloud environments.
• Oversaw infrastructure delivery, solutioning, and transition processes.
• Collaborated with clients and stakeholders to align business and technology goals.
• Enhanced onboarding, hiring, and career development processes.
• Spearheaded automated health check and self-healing initiatives.
• Provided technical escalation support and resolved complex IT challenges.