Project/Program Manager
About Candidate
Introduction:
Customer Success and Cloud Management professional with 14 years of experience in customer engagement, cloud infrastructure, and technical account management. Skilled in driving cloud adoption, optimizing licensing compliance, and managing post-go-live programs to ensure customer success. Experienced in incident and escalation management, troubleshooting, and risk mitigation to enhance operational efficiency. Strong background in strategic advisory, cloud subscription management, and business value optimization for enterprise clients. Adept at conducting IT management reviews, collaborating with cross-functional teams, and facilitating best practices for cloud-based solutions. Proven expertise in leading customer onboarding, training, and software subscription management. Hands-on experience in supporting Azure billing, licensing compliance, and cloud service operations. Capable of bridging the gap between technical teams and business stakeholders to drive customer satisfaction. Passionate about fostering long-term client relationships and continuous service improvement.
Responsibilities:
- Led customer adoption initiatives, training, and implementation support.
- Managed escalations, incident resolution, and risk mitigation processes.
- Conducted IT management reviews to identify optimization areas.
- Collaborated with technical and leadership teams for service improvement.
- Provided strategic advisory on cloud adoption and licensing compliance.
- Designed and executed post-go-live customer success programs.
- Ensured operational efficiency in cloud infrastructure and subscription management.
- Supported Azure billing and technical issue resolution.
- Developed best practices and knowledge-sharing initiatives for enterprise clients.
- Engaged with stakeholders to align business needs with technical solutions.