Project Manager & (CRM)
About Candidate
Introduction:
The candidate is a Service Delivery and Project Manager with over 15 years of experience in managing IT infrastructure projects and service delivery. His expertise spans project management, IT service management, and the coordination of technical teams, suppliers, and stakeholders. He has led complex IT projects involving cloud migrations, network upgrades, and the implementation of security solutions. Additionally, he has been responsible for ensuring service level agreements (SLAs), handling customer relationships, and preparing performance reports. His background includes managing operational risks, providing leadership in cross-functional teams, and contributing to the improvement of organizational processes. The candidate has worked in industries such as banking, finance, and retail, with a strong focus on maintaining high customer satisfaction and operational efficiency.
Responsibilities:
- Managed and implemented IT infrastructure projects, including cloud migrations and network upgrades.
- Ensured compliance with SLAs and managed operational service delivery.
- Led project teams and coordinated with stakeholders for timely delivery of IT solutions.
- Conducted risk management and implemented cybersecurity solutions.
- Developed and monitored infrastructure performance indicators.
- Prepared and delivered regular performance monitoring reports.
- Coordinated and led technical and steering committees with customers.
- Managed incident and change management processes to minimize service disruptions.
- Analyzed and improved operational processes to enhance service delivery.
- Oversaw the development and implementation of business continuity plans and disaster recovery strategies.
- Managed customer relationships and identified opportunities for new business and upgrades.
- Led teams in the design and implementation of IT solutions, ensuring cost, quality, and deadline compliance.