Project/Program Manager

Introduction:

Experienced Talent Solutions Project Owner and Customer Experience Specialist with over 13 years of expertise in recruitment, employee engagement, and customer experience management. Proficient in full-cycle recruitment, project management, and strategic data analysis to enhance talent acquisition and customer satisfaction. Adept at collaborating with stakeholders, translating business needs into actionable strategies, and managing CRM/ATS systems to streamline operations. Skilled in training facilitation, policy implementation, and process optimization to improve team performance and efficiency. Strong background in client communication, cross-functional coordination, and developing feedback-driven initiatives. Expertise in designing and leading training programs, mentoring teams, and supporting business growth through data-driven insights. Successfully led global CX projects, ensuring customer-focused improvements and operational enhancements. Capable of managing large-scale recruitment projects, stakeholder engagement strategies, and end-to-end hiring processes. Demonstrates a results-oriented approach, leveraging analytics to drive business success. A proven ability to optimize workflows, improve engagement, and enhance organizational effectiveness through technology-driven solutions.

Responsibilities:

• Managed full-cycle recruitment, talent acquisition, and onboarding initiatives for global organizations.
• Led customer experience (CX) projects using data insights to improve client and candidate satisfaction.
• Conducted CRM and ATS data analysis to optimize recruitment processes and engagement strategies.
• Designed and delivered training programs for employees, enhancing knowledge retention and performance.
• Coordinated cross-functional teams to implement business process improvements and streamline operations.
• Developed and executed feedback-driven initiatives to improve recruitment, retention, and customer engagement.
• Acted as a liaison between stakeholders and product teams to ensure business requirements were met.
• Provided mentorship, coaching, and leadership to junior team members and training officers.
• Implemented project management methodologies to oversee recruitment, CX, and HR-related projects.
• Conducted data interpretation and reporting to inform business strategies and decision-making processes.