Business Analyst

Introduction:

The candidate is an experienced IT professional with expertise in business analysis, project management, and process optimization across various industries, including banking, finance, healthcare, insurance, and government sectors. They have a strong background in business process management (BPM), regulatory compliance (GDPR), and workflow automation. Their experience includes scoping, feasibility studies, functional and administrative requirements gathering, change management, testing, and deployment planning. They have been actively involved in data migration, governance, relationship management with suppliers, and selecting external service providers. With expertise in IAM (Identity and Access Management), EDM (Electronic Document Management), and case management, the candidate has led multiple initiatives related to digital transformation, workflow implementation, and process reengineering. They have worked extensively on risk management, control frameworks, SLA drafting, and ROI analysis. Their technical proficiency spans various methodologies, including Prince2, PMP, BPMN, and Cobit 4, and they have hands-on experience with business intelligence tools, process mapping, and documentation standardization. Additionally, the candidate has played key roles in training, user acceptance testing, and team leadership. They have managed cross-functional teams, coordinated large-scale projects, and contributed to IT governance strategies. Their expertise extends to project steering, KPI definition, compliance audits, and optimizing IT service delivery. With a comprehensive understanding of financial and banking processes, they have contributed to system enhancements, software outsourcing feasibility studies, and enterprise-wide digital initiatives. Their ability to drive efficiency, ensure compliance, and implement best practices makes them a valuable asset for organizations undergoing digital and operational transformations.

Responsibilities:

• Conducted business process analysis, reengineering, and optimization across multiple industries.
• Managed end-to-end project lifecycles, including scoping, feasibility studies, requirements gathering, and deployment planning.
• Led digital transformation initiatives, including workflow automation, EDM (Electronic Document Management), and case management implementation.
• Ensured regulatory compliance (GDPR, risk management, audit controls) and developed governance frameworks.
• Defined KPIs, SLAs, and ROI metrics to measure and improve project and business performance.
• Managed data migration, integration, and governance in large-scale IT projects.
• Conducted vendor and supplier relationship management, contract negotiation, and service provider selection.
• Provided subject matter expertise in IAM (Identity and Access Management) and security frameworks.
• Developed and implemented IT risk management and control measures to enhance security and compliance.
• Created business and functional documentation, including process mapping using BPMN methodologies.
• Led training sessions, user acceptance testing (UAT), and change management initiatives.
• Coordinated cross-functional teams and managed stakeholder communications to ensure smooth project execution.
• Supported IT governance strategies, compliance audits, and process standardization efforts.
• Assessed software outsourcing feasibility, cost-benefit analysis, and strategic IT planning.
• Developed and optimized case management solutions for financial and government sectors.
• Conducted impact analysis for system enhancements and technology upgrades.
• Managed Agile and traditional project methodologies, including PMP, Prince2, and Cobit 4 frameworks.
• Led process automation and digital strategy initiatives to improve operational efficiency.
• Provided consultancy on IT service management, system security, and enterprise workflow improvements.