Desktop Support Engineer (SN0347)
Job Description
We are looking for a Desktop Support Engineer to provide comprehensive IT support for end-users and infrastructure, ensuring seamless operation of hardware, software, and network systems.
- The ideal candidate will have strong troubleshooting skills, experience in IT infrastructure within manufacturing or plant environments, and a proactive approach to minimizing downtime.
- This role involves direct interaction with users, IT teams, and operational technology (OT) environments to maintain system reliability and security.
Key Responsibilities
- Provide end-user support for hardware, software, and peripheral devices, including desktops, laptops, printers, and mobile devices.
- Troubleshoot and resolve issues with Windows, macOS, and Linux operating systems, office applications, and enterprise tools.
- Assist users with password resets, account unlocks, and access management.
- Manage and maintain on-site servers, storage systems, network devices, and backup solutions.
- Ensure high availability and performance of compute, storage, and network resources.
- Proactively monitor and maintain IT infrastructure to minimize downtime.
- Support IT infrastructure within manufacturing plants, ensuring seamless IT-OT integration.
- Maintain and troubleshoot PCD/OT environments, including SCADA systems, industrial networks, and control devices.
- Collaborate with engineering teams to ensure secure and reliable IT-OT convergence.
- Address challenges unique to production environments, prioritizing system uptime and safety compliance.
- Perform system imaging, software installation, and updates for end-user devices.
- Deploy and maintain IT applications as per business requirements.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- 3+ years of experience in desktop support, system administration, or IT infrastructure, preferably in manufacturing or plant environments.
Skills
- Windows Server, Active Directory, and Group Policy management.
- networking concepts (LAN, WAN, DHCP, DNS, VLANs) and network troubleshooting tools.
- virtualization platforms
- IT ticketing systems
- Strong troubleshooting skills
- Excellent communication and interpersonal skills
- IT infrastructure in manufacturing plants
Hiring Team Member
