Documentation Specialist (SN0438)
Job Description
We are seeking a Documentation Specialist to enhance our knowledge management system, streamline training processes, and ensure the accuracy and accessibility of operational procedures.
- The ideal candidate will be responsible for developing and maintaining documentation, onboarding materials, and assessment frameworks while working cross-functionally to drive process improvements.
- If you have a passion for structuring information effectively and improving team efficiency, this role is for you!
Key Responsibilities
- Knowledge Management: Analyze and optimize the existing knowledge base to improve usability, accessibility, and overall effectiveness.
- Training & Onboarding Development: Assist in designing and implementing a structured onboarding and training program for new employees to ensure smooth integration into the company.
- Knowledge & Performance Assessment: Develop and maintain a framework to evaluate team members’ knowledge and performance, ensuring alignment with operational standards.
- Operational Procedures & SOPs: Create, update, and maintain Standard Operating Procedures (SOPs) to drive consistency and quality in service delivery.
- Process Optimization: Identify documentation gaps, collect feedback, and collaborate with the Quality Specialist and other teams to enhance training and operational materials.
- Metrics & Reporting: Establish key performance metrics to measure the effectiveness of documentation and training materials, ensuring continuous improvement.
- Stakeholder Collaboration: Work closely with sales, compliance, product, and implementation teams to align documentation and training with business needs.
Qualifications
- 1-2 years of experience in documentation, training, or knowledge management, preferably in fintech or cryptocurrency sectors.
- Proven ability to develop and optimize operational procedures and training materials.
- Experience collaborating cross-functionally with different teams to ensure consistent documentation.
- risk management and process optimization techniques.
- Experience with analytics tools or data analysis
- integrating partner solutions
- prompt engineering and generative AI
Skills Required
- Strong Communication & Presentation Skills
- Process Documentation Expertise: developing and maintaining SOPs
- Continuous Improvement & Feedback Management
- Technical Translation Skills
Hiring Team Member
