IT Service Manager (SN0450)
Job Description
We are looking for an IT Service Manager to lead the technical management of our IT infrastructure and workplace services, ensuring availability, security, and optimal performance.
- As the single point of contact (SPOC) for IT in the region, you will handle escalations, oversee vendor relationships, and drive continuous service improvements.
- This role requires a hands-on approach, strong leadership, and the ability to collaborate across international teams.
Key Responsibilities
- Technical Leadership: Oversee and manage the IT infrastructure, ensuring seamless operations, security, and high performance.
- Hands-On Expertise: Take an active role in executing technical tasks, demonstrating expertise and commitment to excellence.
- Single Point of Contact (SPOC): Act as the regional IT lead, managing escalations, planning future business activities, and ensuring IT service continuity.
- Collaboration & Licensing Management: Work closely with international colleagues to organize and manage software licensing and compliance.
- Service Excellence: Define and maintain Service Level Agreements (SLAs) to support operational expectations and performance.
- Vendor & Contract Management: Handle multiple vendor relationships, including contract negotiations, financial oversight, and service level agreements.
- Asset Management: Maintain an accurate inventory of IT assets, ensuring proper tracking and lifecycle management.
- Continuous Improvement: Identify opportunities to enhance IT services, infrastructure, and workplace solutions across the organization.
- Regional IT Support: Provide onsite and remote IT support across multiple locations in Northern Europe.
Required Skills & Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience as an IT Service Manager, IT Coordinator, or similar role.
- Strong expertise in IT infrastructure, workplace services, and enterprise IT tools.
- Excellent troubleshooting, analytical, and problem-solving skills
Technical Skills
- IT Infrastructure Management
- IT Service Management (ITSM)
- Incident & Problem Management
- Vendor & Contract Management
- Asset & License Management
- Cybersecurity Awareness
- Cloud & On-Prem Solutions
- IT Governance & Compliance
Languages
- English
- Dutch
- Spanish
- German
Hiring Team Member
