Senior NLP/LLM/AI Expert (SNS01114)
Job Description
As an NLP expert, you will be part of the Customer Care Chapter within the Consumer & Business Unit together with other type of designers.
- You will also be part of a Guild where you share your expertise and learnings with only NLP designers but you will mainly work in the Digital Assistant Squad, a multi-disciplinary and agile team responsible for the delivery and implementation of the chatbot and the voice assistant used for sales and after-sales contexts.
Responsibility
- maintain and design the NLP models of the chatbot and the voice assistant
- look constantly for optimizations to increase the accuracy of the bots
- detect easily issues and do exhaustive debugging
- work with the conversation designers. They design bot flows and write the conversational copy so they will need your NLP knowledge to successfully shape bot conversations, your input to improve the logic of existing and upcoming flows and help them with the right intents and entities if any
- conduct A/B testing to validate model output.
Required Skills & Qualifications
- Advanced experience in NLP and proficiency in working with LLMs and generative AI (good knowledge of possibilities and limitations)
- Expertise in prompt engineering
- Mentorship skills (upskill actual team)
- Previously already worked on chatbots, conversational AI
- Understanding of A/B testing, fine-tuning, and model evaluation metrics
- Basic knowledge of AI APIs (e.g. OpenAI), cloud platforms (e.g. Azure) and AI deployment best practices
- Good in data analysis and Excel
- Dialogflow
- Strong analytical and problem-solving skills, with the ability to communicate AI findings/solutions to non-technical team members
- Rigorous, and detailed-oriented mindset
- Tech-savvy
- Experience with working in an agile context
Languages
- Dutch
- French
- English
Hiring Team Member
