System Administrator (SNS01584)
Job Description
Responsibility
- Administration, Site and Content Management (SharePoint online).
- User and Permissions Management.
- Security and Compliance (e.g., Compliance centre).
- Integration and Customization (under SharePoint online and future Service Desk Tool).
- Monitoring and Troubleshooting.
- Reporting and Analytics.
- Provide level 2 and/or level 3 support to Service Desk (point of contact for escalation to external support provider).
- Provide support to other IT teams.
- Provide support to other units.
- Writing of technical documentation.
- Writing of user guide / training documentation.
- Delivery of training.
EDUCATION
- Minimum 6 years of relevant studies and/or experience after the secondary school (overall encompassing all of the “”Knowledge and skills”” domains below).
- Minimum 4 years of IT professional experience (overall encompassing at least half of the first six “”Knowledge and skills”” domains above).
- Microsoft certifications on Microsoft Power Platform is an added value.
KNOWLEDGE AND SKILLS
- Demonstrable experience and expertise within the End User and back-office support functions, based on ITIL Incident, Problem and Change management processes.
- In depth knowledge of application development environments. Knowledge of software development methodologies (e.g., Agile).
- Ability to participate in multi-lingual meetings (fluent command of English is necessary, of French is recommendable), ease of communication.
- English fluency, as the support and the documentation are asked to be provided in EN.
- Education and experience skills in accordance with the Framework Contract profile specifications.
Essential
- SharePoint Online. Power Platform, more precisely Power Automate, Power Apps.
- Azure (ENTRA), O365.
- PowerShell. Demonstrated ability to train and support users, create documentation, improve adoption of SharePoint features and problem-solving skills.
Languages
- French
- English
Hiring Team Member
