Documentation Specialist (SN0852)
Job Description
Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams.
We are seeking a seasoned Documentation Specialist to support the creation, management, and delivery of both technical and non-technical documentation for projects and products.
- The ideal candidate will have extensive experience in drafting, editing, and maintaining a wide range of documentation types, including user manuals, operational guides, business requirement documents, training materials, and more.
Key Responsibilities
- Create and maintain comprehensive technical and non-technical project/product documentation.
- Prepare user guides, manuals, process instructions, functional specifications, and guidelines in alignment with business and technical teams.
- Develop and maintain training materials tailored to business and end-user needs.
- Coordinate and deliver training sessions, supporting change management initiatives.
- Ensure all documentation is consistent, accurate, and easy to retrieve.
- Participate in documentation reviews and act as editor/proofreader to ensure clarity and accuracy.
- Produce visual documentation such as ‘How-To’ videos and presentations.
- Identify training needs resulting from system or process changes and help design appropriate training solutions.
- Monitor, track, and report on the effectiveness of training programs.
Skills & Qualifications
- Bachelor’s or Master’s degree in IT, Communications, or a related discipline.
- Minimum 10 years of experience in IT with a focus on documentation and training development.
- Strong experience in drafting operational manuals, technical and functional documentation, and change impact analysis materials.
- Proven ability to maintain document consistency and accuracy across formats and versions.
- Proficient in designing and delivering both classroom and online training.
- Exceptional attention to detail and strong organizational skills.
- Strong editing and proofreading capabilities.
- Excellent verbal and written communication skills in English.
Preferred
- creating multimedia training content
- modern documentation platforms
- Confluence
- MS SharePoint
- MadCap Flare
Hiring Team Member
