Lead Business Analyst (SN01009)
Job Description
Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams.
We are looking for an experienced and strategic Lead Business Analyst to drive the definition, implementation, and governance of tool and platform strategies in partnership with digital, process, and service teams.
- The successful candidate will lead cross-functional initiatives focused on modern digital solutions such as AI/GenAI, Service Management, and Reporting platforms, ensuring alignment with business objectives and technological innovation.
Key Responsibilities
- Define and manage the tool/platform strategy in collaboration with digital teams, process leads, and service owners.
- Own the lifecycle management and performance monitoring of assigned tools and platforms.
- Provide guidance and support on solution design and feature adoption, ensuring alignment with business needs and best practices.
- Lead or contribute to strategic projects, ensuring timely and value-driven delivery.
- Collaborate with third-party vendors and internal teams to manage project activities.
- Ensure best practices are followed in solution design, especially during Agile sprint cycles.
- Partner with business stakeholders to gather requirements, define business cases, and identify areas for process improvement.
Required Experience & Qualifications
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
- Proven experience in business organization and project delivery, ideally with a background in engineering, architecture, or consulting.
- Demonstrated success implementing solutions across AI/GenAI, Service Management, and Reporting platforms.
Technical Skills
- MS Office Suite
- ServiceNow HR module
- Snowflake
- Power BI
- AI/GenAI tools
- Project management methodologies
- Service Management frameworks
- Data privacy principles
- Business case development
- Strong stakeholder management
- Excellent communication and presentation abilities
Hiring Team Member
