Risk Manager Service (SNS01919)
Job Description
We are seeking a detail-oriented and strategic Risk Manager – Service to identify, assess, and manage operational risks across our service delivery functions.
- This role involves implementing risk frameworks, ensuring compliance with internal controls and external regulations, and enhancing the resilience of service operations.
Key Responsibilities
- Identify, analyze, and monitor risks related to service operations, including performance, compliance, and customer impact.
- Develop and implement risk mitigation strategies and operational risk controls.
- Conduct regular risk assessments, root cause analyses, and incident investigations.
- Drive training and awareness initiatives related to operational risk in service teams.
- Support internal and external audits and risk assessments as needed.
Qualifications
- Education: Bachelor’s or Master’s degree in Risk Management, Business Administration, Finance, Operations, or a related field.
- Experience: 3–5 years of relevant experience in risk management, preferably in a service-driven or operational environment.
Technical Skills
- Risk management frameworks
- Risk assessment tools
- Service monitoring platforms
- Compliance standards
- Operational metrics
- Internal controls
- Analytical & problem-solving skills
- Root cause analysis
- Project management skills
- IT systems
- Cybersecurity risks
Languages
- English
- French
- Dutch
Hiring Team Member
