Customer Engagement Associate / Enterprise Data Architect Service (SNS02101)
Job Description
As a Customer Engagement / Enterprise Data Architect – Service, you will play a dual role focused on enhancing customer interaction and driving data-driven service architecture.
- You will be responsible for delivering exceptional customer experiences while designing and governing the enterprise data infrastructure to support digital services and business transformation.
Key Responsibilities
- Act as a primary point of contact for customer onboarding, engagement, and satisfaction.
- Collect, analyze, and act upon customer feedback to enhance service offerings and processes.
- Collaborate with cross-functional teams (Product, Sales, Support, IT) to resolve customer issues efficiently.
- Lead the integration of data from various customer touchpoints into unified platforms.
- Define data models, flows, and standards in alignment with service KPIs and business goals.
- Ensure data governance, quality, compliance, and security across systems.
Skills
- Strong interpersonal and communication skills
- enterprise architecture tools
- TOGAF
- ITIL
- SQL
- Python
- Azure/AWS
- Power BI/Tableau
- Snowflake
- CRM systems
Languages
- Dutch
- French
- German
- English
Hiring Team Member
