Network Operator (SNS02203)
Job Description
The Datacom team provides Client with a reliable and fault-tolerant communication network. The department’s responsibilities include management of fixed and satellite telephony, internet and WiFi connectivity, network security, and the management of different telecommunications platforms supporting remote operation and monitoring of the high-voltage substations, data collection, physical security and communication with other partner companies.
To strengthen our Data Transport Network operations Center (NOC) Team, we are looking to hire a Data Transmission Network Operator, who’s goal will be to ensure the good functioning of the datacom network and ensure incidents are handled in a fast and swift way as well as handle the planning (scheduled or not) of the maintenance/repair of the Client Data Transmission network.
In Front Desk Operator role:
- Mailbox and call management:
- calls in-take and respond to emails
- take actions and follow-up on small actions, dispatch longer or more complicated tasks.
- Supervision of Datacom networks:
- consult and verify the information and alarms provided by the management systems and network nodes of the different technologies: PDH (NOKIA), SDH (NOKIA), PDH+SDH (Hitachi), DWDM (NOKIA), VOIP (Cisco), IP/MPLS (NOKIA), substation LAN.
Requirements:
- You are fluent in Dutch or French, with a good knowledge of the other language. You have a good working knowledge of English. (this is an absolute must!)
- should hold a bachelor’s degree in electronics, ICT or telecommunications, or have equivalent technical experience in this field,
- must have already a few years of experience as a Helpdesk officer or Network Operations Support
- must have an all-round practical and operational knowledge of modern LAN and WAN networks and their management: PDH, SDH, DWDM, Ethernet, IP/MPLS, VOIP,
- must be motivated to continuously refine and broaden his/her technical knowledge of Datacom networks and their management,
- needs to be able to work independently and methodically, to set the right priorities, have a sense of responsibility and can assess risks accurately,
- needs to be customer-oriented and cope well with stress,
- must be flexible and approachable (tasks may be suddenly interrupted by urgent operational issues),
- must be able to work in a complex organizational environment,
- must be able to cope with a combination of different network environments and tools,
- must have good communication skills for interacting (mostly via phone) with other colleagues, departments, suppliers, service providers, …
Hiring Team Member
