IT Support Specialist

Introduction:

With 9 years of experience in IT support and system administration, the candidate has expertise in troubleshooting and resolving hardware and software issues across various platforms. They have configured, installed, and maintained operating systems, applications, and network infrastructure. Their work includes IT asset management, implementing ITIL best practices, and ensuring compliance with security policies. They have provided technical support through calls and ticketing systems, ensuring timely resolution of issues. Their experience includes ERP system support, backup management, and security awareness training. They have collaborated with teams to enhance IT operations and improve system reliability. They have worked with Windows, Linux, and wireless networking solutions to optimize performance and security. Their role has also involved decision-making and problem-solving to improve business processes. They have contributed to customer satisfaction by delivering efficient technical solutions and IT support.

Responsibilities:

• Troubleshooted and resolved hardware, software, and network issues across multiple systems.
• Configured, installed, and maintained operating systems, applications, and security protocols.
• Provided IT support via calls and ticketing systems, ensuring timely issue resolution.
• Managed IT assets, including tracking and maintaining hardware and software inventory.
• Implemented ITIL best practices for efficient IT service management and problem resolution.
• Conducted ERP system support, ensuring smooth system operations and user assistance.
• Performed regular backups and ensured data continuity in case of system failures.
• Delivered security awareness training to improve cybersecurity practices within organizations.
• Monitored system performance and optimized IT operations for improved efficiency.
• Collaborated with teams to enhance IT processes, documentation, and infrastructure planning.