Business Analyst

Introduction:

Experienced professional with 6 years in client account management, business analysis, sales, and key account management. Expertise in global payroll operations, business transactions, and sales strategies to drive revenue growth. Proven ability to manage international clients, ensuring payroll compliance and process efficiency. Skilled in data analysis, reporting, and KPI tracking for continuous improvement. Adept at negotiating contracts, resolving logistical challenges, and optimizing financial processes. Strong background in client relationship management, problem-solving, and process automation. Collaborated with cross-functional teams to implement strategic initiatives and enhance operational performance. Delivered high-quality customer service, ensuring compliance with international payroll and GDPR regulations. Developed and executed business plans to streamline workflows and improve client satisfaction. Demonstrated success in handling multi-country projects, integrating systems, and driving process improvements.

Responsibilities:

• Managed international payroll operations, ensuring accuracy, compliance, and client satisfaction.
• Developed and maintained strong client relationships, acting as a primary contact for service inquiries.
• Generated detailed reports, including GAP analysis and KPIs, to audit and reconcile payroll data.
• Implemented process improvements to enhance efficiency in payroll, sales, and logistics operations.
• Handled invoicing, financial reporting, and budget management for multi-country projects.
• Ensured compliance with GDPR and international payroll regulations, mitigating risks.
• Conducted sales strategies, lead generation, and client negotiations to drive revenue growth.
• Resolved logistical challenges and optimized process flows for key account clients.
• Collaborated with IT and HR teams to integrate and enhance payroll and business systems.
• Provided training and support to clients on payroll and financial management processes.