Business Analyst
About Candidate
Introduction:
Business Analyst and Project Coordinator with over 6 years of experience in cash logistics, business analysis, and incident management. Expertise in developing and managing large-scale software solutions for financial institutions and cash logistics providers. Proven ability to lead end-to-end project lifecycles, from stakeholder engagement to deployment and training. Skilled in business requirements gathering, process optimization, and change management. Successfully managed integrations with multiple banks and led application modernization efforts. Experienced in creating project roadmaps, monitoring incident trends, and conducting root cause analysis. Strong background in product vision, user story creation, and technical documentation. Adept at working with cross-functional teams, ensuring seamless communication and alignment. Spearheaded automation initiatives to enhance efficiency and reduce operational risks. Committed to delivering scalable, secure, and high-performing financial technology solutions.
Responsibilities:
- Led end-to-end project lifecycle, including planning, execution, and implementation.
- Managed stakeholder communication and ensured project alignment with business objectives.
- Developed business requirements, user stories, and process documentation.
- Designed and implemented cash logistics software solutions integrated with banking systems.
- Supervised incident management, conducted root cause analysis, and monitored issue trends.
- Created project roadmaps and managed execution using Agile, Kanban, and Waterfall methodologies.
- Led product development, ensuring timely delivery of new features and system enhancements.
- Provided training and mentorship to clients and team members on software functionalities.
- Coordinated and supported user acceptance testing (UAT) for system deployments.
- Implemented change management strategies to support evolving project needs.