Business Analyst

Introduction:

The candidate has 9 years of experience in various roles across project management, digital transformation, and ERP/CRM implementation. They have a strong background in managing digital tools and software, focusing on customer relations, business analysis, and process optimization. They have successfully led and coordinated cross-functional teams, implemented agile methodologies, and managed both technical and non-technical projects. The candidate has worked with multiple organizations, providing consultation, training, and support for the deployment and configuration of digital tools, including ERP/CRM systems. They are skilled in project planning, resource management, and risk evaluation. With expertise in digital transformation, they have supported clients in the adoption of new technologies and project management practices. The candidate has also demonstrated proficiency in budget management and cost evaluation throughout various projects.

Responsibilities:

• Defined functional parameters and modeled business processes for clients.
• Led the implementation and deployment of ERP/CRM systems.
• Managed project schedules, resources, and team coordination.
• Delivered customer training on new digital tools and software.
• Worked on the configuration of cloud computing tools like Microsoft Azure, Google Cloud, and AWS.
• Conducted cost and budget management throughout project lifecycles.
• Applied Agile/Scrum methodologies to drive project efficiency.
• Provided post-implementation support and ongoing relationship management with clients.
• Spearheaded risk management and the identification of critical project milestones.
• Facilitated customer feedback loops and ensured alignment with business objectives.
• Developed and managed business plans, including risk assessments and market analysis.
• Coordinated with cross-functional teams for digital tool integration.