Business Process Analyst

The candidate has extensive experience in business process management and process optimization across various industries, with a strong focus on IT environments, Lean Six Sigma, and Agile methodologies. Currently employed as a Senior Business Process Manager at CES, they are responsible for mapping and analyzing IT processes, identifying maturity levels, and improving efficiency through BAU testing, process recommendations, and tooling updates. They have contributed to the development of in-house testing methodologies and collaborated with design and execution teams. Previously, as a Process Consultant at Neon, a Brazilian fintech, they helped improve operational efficiency by streamlining processes in four squads. The candidate also has experience as a consultant at RGP (Novartis) and as a Senior Business Process Analyst at TIVIT, where they implemented Lean Six Sigma, coached Green and Black Belts, and improved customer service and sales. In earlier roles, they supported process improvements at companies such as SKY HDTV, Deloitte, and VRG Gol, as well as handling various projects related to process re-engineering, quality assurance, and system implementation. Their career spans several countries, including Brazil, Belgium, and the Czech Republic.