Cloud Engineer
About Candidate
Introduction:
Cloud Engineer with 6 years and 6 months of experience in cloud computing, IT support, customer service, and public relations. Expertise in Google Workspace, Google Cloud Platform (GCP), IT infrastructure, and cloud-based system implementation. Skilled in data migration, system analysis, troubleshooting, and technical support across various IT environments. Strong background in customer service and client relationship management, ensuring smooth communication between technical teams and end users. Experience in managing cloud security, system automation, and infrastructure optimization. Proven ability to implement best practices in cloud security and IT service management. Adept at managing backup systems, troubleshooting server issues, and ensuring system reliability. Familiar with Agile methodologies, Zendesk management, and CRM platforms. Committed to delivering efficient cloud solutions and optimizing IT operations.
Responsibilities:
- Planned, implemented, and optimized Google Workspace and GCP environments.
- Managed data migrations and custom configurations for cloud applications.
- Provided L1 and L2 technical support and resolved infrastructure vulnerabilities.
- Ensured cloud security compliance and best practices for data storage and processing.
- Diagnosed and resolved IT issues, escalating when necessary.
- Configured and maintained backup solutions to prevent data loss.
- Reviewed existing systems, identified areas for improvement, and optimized processes.
- Managed Zendesk for customer support and IT service management.
- Collaborated with engineering teams to evaluate and implement cloud solutions.
- Created technical documentation, reports, and user guides for cloud operations.