Customer Relationship Manager
About Candidate
Introduction:
Experienced Retail and Sales Manager with over 18 years of expertise in managing multi-store operations, sales performance, and strategic business transformation. Led retail teams across luxury, beauty, and healthcare sectors, improving profitability and operational efficiency. Specialized in staff development, coaching, and mentoring to enhance team performance and engagement. Successfully managed store openings, relocations, and cost control measures to optimize budgets. Implemented sales strategies and performance management systems to drive revenue growth. Developed and executed action plans for improving customer experience and retail operations. Monitored key financial and operational metrics, ensuring business objectives were met. Collaborated with cross-functional teams to implement improvements and innovative business initiatives. Recruited and trained high-performing retail teams, fostering a culture of excellence. Seeking a senior leadership role to drive business success through strategic retail management.
Responsibilities:
- Managed multi-store retail operations, ensuring sales growth and operational efficiency.
- Developed and executed business strategies to improve performance and profitability.
- Led recruitment, training, and staff development to build high-performing teams.
- Implemented sales and performance management strategies to achieve targets.
- Monitored financial performance, optimizing cost control and budgeting.
- Coordinated store openings, relocations, and business expansion plans.
- Improved customer experience through operational excellence and service standards.
- Collaborated with internal teams to drive business transformation and innovation.
- Analyzed sales data, identified trends, and developed actionable insights.
- Provided mentorship and coaching to retail managers for leadership development.