Customer Relationship Manager (CRM)

Introduction:

The candidate has extensive experience in business development and sales management, particularly in the airport and IT sectors. They have successfully developed and implemented strategic business plans, helping secure major projects and expand portfolios, especially in airport security and IT solutions. Their expertise includes working with a variety of technologies and systems, from border security to passenger solutions and self-boarding eGates. The candidate has a strong track record in managing sales teams, driving sales performance, and contributing to product improvements. They have led initiatives in areas such as border security, contract retention, and account development across multiple European countries. Additionally, the candidate has successfully managed large-scale projects, coordinated RFP/RFI bids, and built strong relationships with key partners and customers. They are skilled in customer service, strategic account management, and negotiation, consistently exceeding sales targets and achieving revenue growth. Their leadership and communication skills have been key in managing teams, securing new business, and expanding service offerings for major clients.

Responsibilities:

• Developed and implemented strategic business plans for airport-related solutions, leading to new partnerships and customer acquisition.
• Contributed to product improvement and expanded IT portfolio, focusing on pre-security and self-boarding eGates.
• Secured large border security projects in Europe.
• Defined and contributed to the IT solutions roadmap for airports.
• Added passenger solutions, such as Common Use DCS, BRS, FIDS, AODB, RMS, and messaging, to company’s portfolio.
• Managed sales targets and drove sales through new business and customer satisfaction.
• Led a sales team of account managers and recruited new team members.
• Developed government business, focusing on border security, EES, PNR, and APIS across Europe and Israel.
• Negotiated outsourcing deals with major airlines, ensuring customer retention and contract renewals.
• Managed large accounts and secured strategic contracts with key airports.
• Coordinated and contributed to numerous RFP/RFI bids, successfully winning major contracts.
• Developed bundled solutions with key industry partners, enhancing service offerings.
• Managed and upsold services for major airports, improving service delivery and client satisfaction.
• Achieved revenue growth year-on-year and consistently exceeded sales targets.
• Led account development plans for major customers, ensuring long-term relationships and successful delivery of IT solutions.
• Managed sales for specific European territories, contributing to overall market growth.