Desktop Support Engineer
About Candidate
he candidate has extensive experience in IT support, service delivery, and project management, spanning over two decades. Currently, as a Senior Support Specialist at Krëfel (May 2024 – present), they provide tech support for employees and shops, focusing on Windows 10/11 and in-house applications, using tools like Jira, Confluence, and Genesys. Prior to this, they worked at Solvay (Oct 2023 – Mar 2024) as a Service Delivery Specialist, managing IT service requests, communications, and network infrastructure, utilizing ServiceNow, Jira, and Google Suite.
From September 2021 to October 2023, they served as Team Lead at Amadeus Benelux, overseeing daily IT management across multiple offices, managing escalations, asset management, and IT infrastructure projects. They also led a Mac and Linux integration project. Earlier, at Centric (2021) and USG People (2020), they contributed to network upgrades, Windows migration, and daily IT support. In 2019, they worked as a freelance ICT coordinator for Dela, handling second- and third-line helpdesk support and security audits.
Additional experience includes teaching programming at Codefever (2018-2019), managing IT projects for Burger Brands Belgium (2018), and providing technical support at KdG Hogeschool (2015-2018), where they also led a team and managed a Skype for Business rollout. Early roles include freelance IT consultancy, 2nd line support at IBM Internet Security Systems, and helpdesk positions across various industries.