Desktop Support Engineer

Introduction:

The candidate has over 18 years of experience in IT support and desktop management, specializing in incident management, asset management, system administration, and troubleshooting. They have managed IT assets, including equipment installation and stock management, and provided desktop support across multiple locations in Europe. The candidate is skilled in supporting Office 365, network troubleshooting, printer installation, and system reimaging. Their expertise extends to managing VPN issues, handling Dell service requests, and performing hardware replacements such as HDD and memory upgrades. They are proficient with ticketing tools like ServiceNow, Remedy on Demand, and HEAT, and have experience with Nexthink, SCCM, and Airwatch for asset management and system audits. Their tasks also included managing mobile devices, configuring network equipment, and providing user training and support for various IT applications.

Responsibilities:

• Provide desktop support remotely and on-site for multiple locations across Europe.
• Reimage laptops and desktops using company-specific images.
• Manage IT assets, stockrooms, and inventory.
• Troubleshoot VPN connectivity issues and assist with network configuration.
• Install and configure printers for end users.
• Handle Dell service requests and hardware replacements.
• Perform system administration tasks, including Active Directory user account management.
• Resolve issues related to Office 365, including Teams and Office Suite.
• Support mobile device management, including iPhones and tablets, using Airwatch.
• Perform software installations and system maintenance for Windows 10 and Office 365.
• Manage ticketing and task assignments using ServiceNow, Remedy on Demand, and HEAT.
• Conduct user access management and permissions adjustments.
• Assist with conference room setups and video conferencing tools.
• Conduct workstation audits and asset inventory using Nexthink and SCCM.