Incident Manager
About Candidate
Introduction:
Seasoned IT professional with 27 years of experience in IT infrastructure, service delivery, and digital transformation. Expertise in ITIL, IT governance, and global IT operations, with a strong background in cloud, cybersecurity, and data center optimization. Proven ability to lead high-performing teams, manage large-scale IT projects, and drive process improvements. Skilled in IT/OT integration, stakeholder communication, and risk management. Led end-to-end migrations, upgrades, and consolidations across global plants and enterprises. Adept at optimizing budgets, reducing costs, and enhancing operational efficiency. Experienced in automation, compliance, and SLA-driven service management. Strong leadership in incident response, problem resolution, and IT strategy alignment. Successfully managed global teams, vendors, and cross-functional collaborations. Committed to delivering high-quality IT solutions aligned with business objectives.
Responsibilities:
- Led IT infrastructure, cloud migration, and cybersecurity projects across global enterprises.
- Managed IT/OT integration, ensuring seamless operations and enhanced security.
- Designed and optimized data centers, reducing costs and improving efficiency.
- Directed global teams, overseeing SLA adherence, risk management, and compliance.
- Spearheaded automation initiatives, reducing manual efforts and improving TAT.
- Implemented IT governance, ensuring regulatory compliance and quality management.
- Developed and executed IT strategies, aligning them with business goals.
- Managed vendor relations, budget planning, and IT service delivery operations.
- Led crisis management, DR planning, and RPO/RTO optimization.
- Provided technology leadership, team development, and stakeholder engagement.