Incident Manager

SAN1270

About Candidate

Introduction:

Seasoned IT professional with 27 years of experience in IT infrastructure, service delivery, and digital transformation. Expertise in ITIL, IT governance, and global IT operations, with a strong background in cloud, cybersecurity, and data center optimization. Proven ability to lead high-performing teams, manage large-scale IT projects, and drive process improvements. Skilled in IT/OT integration, stakeholder communication, and risk management. Led end-to-end migrations, upgrades, and consolidations across global plants and enterprises. Adept at optimizing budgets, reducing costs, and enhancing operational efficiency. Experienced in automation, compliance, and SLA-driven service management. Strong leadership in incident response, problem resolution, and IT strategy alignment. Successfully managed global teams, vendors, and cross-functional collaborations. Committed to delivering high-quality IT solutions aligned with business objectives.

Responsibilities:

  • Led IT infrastructure, cloud migration, and cybersecurity projects across global enterprises.
  • Managed IT/OT integration, ensuring seamless operations and enhanced security.
  • Designed and optimized data centers, reducing costs and improving efficiency.
  • Directed global teams, overseeing SLA adherence, risk management, and compliance.
  • Spearheaded automation initiatives, reducing manual efforts and improving TAT.
  • Implemented IT governance, ensuring regulatory compliance and quality management.
  • Developed and executed IT strategies, aligning them with business goals.
  • Managed vendor relations, budget planning, and IT service delivery operations.
  • Led crisis management, DR planning, and RPO/RTO optimization.
  • Provided technology leadership, team development, and stakeholder engagement.

Skills

ITIL, ITSM, SLA, KPI, RPO/RTO, Cloud, Azure, AWS, VMware, Linux, Windows, Cybersecurity, Compliance, Risk Management, IT Governance, Data Center Management, IT Infrastructure, Automation, Change Management, Incident Management, Problem Management, Service Delivery, IT Strategy, Budget Planning, Vendor Management, Network, Storage, Digital Transformation, IT/OT Integration, Migration, Upgrades, Crisis Management, Process Optimization, Stakeholder Management.

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