ITSM Consultant
About Candidate
- Proficient in collaborating with global clients to identify business challenges and deliver tailored solutions.
- Skilled in using JIRA for managing user stories and ensuring the completion of development tasks and enhancements.
- Experienced in team management, mentoring, and training cross-functional teams to meet organizational goals.
- Strong SQL expertise for querying, managing, and analyzing databases to deliver accurate insights and solutions.
- Designed and conducted hands-on Python programming training sessions to upskill team members and foster collaboration.
- Led teams and managed resources efficiently, ensuring smooth project transitions and improved client satisfaction.
- Expertise in automating data load processes and reporting using tools like Informatica Cloud and Power BI.
- Experienced in ITIL processes and tools (e.g., ServiceNow, JIRA) to optimize service delivery and manage incidents.
- Recognized for exceptional client service and dedicated efforts to enhance project efficiency.
- Developed and delivered audit reports to track user story completion and ensure project milestones were met.
- Skilled in using Microsoft Power BI for data visualization and reporting.
- Familiar with GxP regulations, CMDB, GDPR, and healthcare-related compliance standards like HIPAA.
- Led initiatives to improve project outcomes by leveraging advanced tools like CDI and CAI in IICS.
- Experience in creating and enhancing Cognos reports and providing solutions to meet client requirements.
- Developed automation tools using macros to streamline data entry processes in applications.
- Demonstrated ability to manage multiple projects simultaneously and meet deadlines without escalation.
- Managed large-scale data loads, ensuring timely monitoring, issue resolution, and reporting.