M365 Solutions Architect
About Candidate
Introduction:
A highly experienced IT professional with a background in helpdesk administration, network administration, and IT support across various industries. Expert in managing infrastructure upgrades, resolving hardware and software issues, and supporting network operations. Skilled in performing day-to-day administration of LAN/WAN networks and maintaining network stability. Has provided technical support for project planning and budgeting, engineered and managed PBX systems, and improved IT architecture for enterprise transformation programs. Proven experience in resolving network connectivity issues, managing data backups, and troubleshooting hardware and software problems. Fluent in English and Spanish, with a focus on improving network systems and providing high-quality technical support in fast-paced environments.
Responsibilities:
- Provided ongoing staff training on IT innovations.
- Managed hardware/software inventory and licenses.
- Diagnosed and resolved end-user hardware and software issues.
- Maintained LAN/WAN network operation.
- Configured and installed network infrastructure.
- Handled PBX system installation and configuration.
- Collaborated with senior management on strategic IT planning.
- Ensured network continuity and supported network engineering.
- Managed on-call IT support and troubleshooting.
- Administered data backups and disaster recovery operations.
- Optimized network services and resolved connectivity issues.
- Supported virtual machine provisioning and network monitoring.