Network Engineer / Specialist
About Candidate
Introduction:
BI Platform Administrator with 16 years of experience in business intelligence platforms, unified communications, VoIP systems, and IT project management. Expertise in troubleshooting, maintaining, and optimizing BI applications and UC servers, ensuring high availability and performance. Skilled in system analysis, software upgrades, application security, and API integration. Strong background in VoIP technologies, network protocols, and cloud platforms. Experience in coordinating internal and third-party resources for successful project delivery. Adept at problem-solving, incident management, and automation to enhance IT infrastructure efficiency. Proven ability to document IT processes, perform system monitoring, and manage platform health. Familiar with Windows Server activities, SCCM patching, and database queries. Hands-on experience with OpenScape Voice and Unified Communications for large-scale enterprises. Committed to knowledge sharing, continuous improvement, and delivering IT solutions aligned with business objectives.
Responsibilities:
- Troubleshooted and resolved BI application issues related to performance, connection, and access.
- Managed and maintained BI platform security, including access control and security rule configurations.
- Monitored platform health using dedicated monitoring applications for hardware and software performance.
- Configured and managed reload task chains for applications in development, UAT, and production environments.
- Created and tested API connections between systems using Postman.
- Conducted software upgrades, non-regression testing, and enhancements for BI applications.
- Performed system maintenance, including downtimes, deployments, and configuration updates.
- Worked on VoIP systems and Unified Communications, troubleshooting and maintaining UC servers.
- Analyzed and resolved complex incident tickets related to OpenScape Voice and VoIP networks.
- Led IT projects, ensuring timely delivery, resource allocation, and stakeholder management.