Project/Program Manager
About Candidate
Introduction:
The candidate has extensive experience managing and executing projects across various industries, overseeing the complete lifecycle from requirement gathering to implementation. They have expertise in project management, software testing, business intelligence, and process optimization. They have worked with agile and waterfall methodologies, ensuring timely delivery while managing budgets, KPIs, and stakeholder communication. Their role involved coordinating teams, managing incidents, and automating processes for efficiency. They have conducted functional and technical testing on CRM, ERP, web, and mobile applications. They have experience in big data analysis, data visualization, and KPI tracking to optimize business decisions. Their expertise includes software release management, training users on various platforms, and ensuring SLA compliance. They have developed dashboards and reports for performance tracking, aiding decision-making. Their ability to bridge communication between technical teams and business users has contributed to the success of multiple projects.
Responsibilities:
- Managed projects using agile and waterfall methodologies, ensuring timely delivery and budget control.
- Created and monitored KPIs, generating reports using BI tools to track performance and optimize resources.
- Conducted manual and automated testing on CRM, ERP, mobile applications, and web platforms.
- Gathered requirements, created user stories, and ensured software meets business needs.
- Managed software releases, automation, and documentation for process optimization.
- Led incident management, filtering, and prioritizing issues using Jira, ServiceNow, and Remedy.
- Trained users on various tools and platforms, ensuring seamless adoption and usage.
- Conducted big data analysis, extracting insights for business decisions using SAS, R, and Tableau.
- Developed dashboards and data visualizations to track software performance and business impact.
- Coordinated with stakeholders, development teams, and testers to streamline communication and issue resolution.