Project/Program Manager

The candidate is an experienced IT Program Manager and Business Analyst with a strong background in digital transformation, process automation, and enterprise data management. They have managed large-scale programs focused on automating manual processes, implementing CRM systems, and improving digital capabilities for public and private organizations. The candidate has led the deployment of e-signature solutions, API integrations, and OCR/AI-based systems to streamline operations. They are skilled in managing cross-functional teams, handling change management, and ensuring compliance with data privacy regulations like GDPR. The candidate has also worked extensively in revenue assurance, complex billing platforms, and vendor management. They have expertise in using Agile methodologies, including SCRUM, and have successfully delivered projects that resulted in significant cost savings and operational improvements. Additionally, they have a strong background in creating customized reporting models, implementing KPI dashboards, and conducting audits to ensure compliance with industry standards. Their experience spans across business analysis, system deployment, and data lifecycle management.