Project/Program Manager
About Candidate
Introduction:
A seasoned IT professional with 15 years of experience in enterprise organizations, specializing in IT service management, integration, and technical support. Has held diverse leadership roles, including Senior Manager, Support Chapter Lead, and Team Leader, bringing a strong mix of strategic, operational, and technical expertise. Experienced in managing IT solutions across various industries, ensuring smooth integration, automation, and governance. Adept at driving service improvements, problem resolution, and incident management while enhancing operational efficiency. Skilled in software development, process optimization, and performance monitoring. Expertise in handling large-scale IT operations, vendor management, and business reporting. Committed to delivering value-driven IT solutions, fostering cross-functional collaboration, and supporting enterprise digital transformation. Excels in mentoring teams, stakeholder engagement, and driving business impact through IT innovation. Passionate about leveraging technology to optimize business operations and enhance service delivery.
Responsibilities:
- Led and managed IT integration, support, and application development teams.
- Designed, implemented, and optimized IT service processes, including incident, change, and problem management.
- Developed and maintained enterprise IT applications, ensuring seamless integration with existing systems.
- Delivered L2 & L3 technical support, troubleshooting complex issues, and optimizing IT operations.
- Automated business processes, improving system performance and reducing manual intervention.
- Managed vendor relationships, contract negotiations, and financial acceptance processes.
- Provided strategic guidance on IT governance, compliance, and service delivery.
- Created business reports, measured KPIs, and presented insights to stakeholders.
- Conducted training sessions, mentoring team members, and enhancing workforce capabilities.
- Led service improvement initiatives, enhancing system efficiency, security, and reliability.