Project/Program Manager

The candidate is a seasoned IT professional with a robust background in service delivery, project management, and operational governance. In their current role as Service Delivery Manager, they lead a team of over 100 IT professionals, ensuring seamless IT infrastructure and service operations across multiple manufacturing sites. Their responsibilities include stakeholder engagement, cost management, and process optimization. Previously, they held a dual role as Service/Project Manager, overseeing cybersecurity initiatives and managing projects in SharePoint and Office 365 environments. They demonstrated expertise in delivering high-impact projects while coordinating cross-functional teams and maintaining service excellence. At ABB, the candidate served in various capacities, including Operational Service Manager, Project Coordinator, and Service Coordinator. They governed request management processes, managed service transitions, and led a project to modernize backup infrastructure by implementing cloud and on-premise solutions. Additionally, they were accountable for handling major incidents (P1 and P2) and ensured strict adherence to procedures while collaborating with stakeholders, suppliers, and local teams. Their professional journey includes roles such as Portfolio Activation Specialist at Cisco, Junior Operation Specialist at ABB, and Customer Support Specialist, showcasing a progression in responsibilities and expertise in IT operations, customer service, and technical support. The candidate’s early career roles in account management and customer advisory further emphasize their diverse skill set and strong foundation in client interaction and service delivery.