Project/Program Manager

The candidate is an accomplished professional with a wealth of experience in transformation consulting, agile methodologies, project management, and customer relationship management. As the Founder and Transformation Consultant at collAP, they leverage their expertise to coach and guide organizations through complex transformations, fostering innovation and sustainable change. In their role as Senior Transformation Agent, Release Train Engineer, and Scrum Master, they have demonstrated a deep understanding of Agile frameworks, facilitating large-scale transformations and ensuring successful program increments. Their ability to lead cross-functional teams and coordinate stakeholders has been instrumental in driving delivery efficiency and achieving business.As Head of Customer Care and IT Project Manager, they showcased their leadership by managing IT projects, implementing Scrum methodologies, and improving customer care operations. Their contributions included streamlining processes, enhancing team collaboration, and delivering impactful IT solutions. In previous roles, including Project Manager and Head of Portals & Loyalty Programs, they have been instrumental in developing customer-centric digital platforms, managing client relationships, and implementing loyalty programs that enhance user engagement and satisfaction. Their expertise spans team leadership, process optimization, and delivering innovative solutions aligned with business goals. With a proven track record across diverse industries, the candidate combines strategic thinking, agile expertise, and customer-focused approaches to deliver transformational results and drive organizational success.