Project/Program Manager

Introduction:

The candidate is a Senior Project Manager and Systems Engineer with over 17 years of experience across various sectors, including banking, cybersecurity, IT, and software and hardware implementations. They have a strong background in managing large-scale projects, leading multidisciplinary teams, and overseeing both technical and administrative aspects of projects. The candidate specializes in project management, conflict resolution, and customer relationship management, ensuring high levels of customer satisfaction and retention. They are skilled in strategic planning, budgeting, and developing processes and procedures for effective project execution. The candidate has demonstrated expertise in overseeing complex projects, implementing IT solutions, and ensuring quality control in both the development and post-implementation phases. Their leadership abilities have been honed through extensive experience managing cross-functional teams, improving communication between stakeholders, and optimizing resource management. They are adept at managing high-pressure situations and adapting to changing requirements while maintaining the overall project vision. Additionally, the candidate is proficient in project management methodologies like ITIL, PMP, and Scrum, and they have successfully implemented these frameworks in various organizations to enhance productivity and efficiency.

Responsibilities:

• Led multidisciplinary teams of over 10 collaborators in various sectors including banking, cybersecurity, and IT.
• Managed and coordinated regional projects, ensuring timely delivery and client satisfaction.
• Developed and implemented project management standards and processes for regional operations.
• Facilitated communication between internal and external stakeholders to ensure alignment on project goals.
• Oversaw and ensured the successful implementation of IT, SW, and HW projects, achieving high customer retention rates.
• Resolved conflicts and managed client relationships, leading to the retention of key customers.
• Directed project planning, coordination, and management of more than 100 IT projects annually.
• Improved internal processes and procedures for project management to enhance operational efficiency.
• Developed and mentored project managers to raise the standard of project management practices within the organization.
• Created and standardized project documentation following international best practices.
• Executed strategies to manage risks and resolve issues that arose during the project lifecycle.
• Monitored and ensured the compliance of project budgets, scope, and timelines.
• Led the implementation of cybersecurity projects, including SDWAN and firewall installations.
• Conducted strategic participation in process creation for product and service development.
• Ensured quality assurance and successful project completion with metrics exceeding client expectations.
• Managed presale participation, leading technical support during the sales phase.
• Increased team integration and collaboration across departments to optimize project delivery.