System Engineer

Introduction:

The candidate is a seasoned IT professional with over 12 years of experience in IT support, system administration, and team leadership. The expertise spans various technical domains, including IT security, network management, system administration, and technical support for both hardware and software. Key responsibilities have included leading teams, managing security policies, providing technical support for systems and applications, troubleshooting complex issues, and ensuring smooth IT operations across different organizations. The candidate has proven skills in problem resolution, system configuration, and vendor management. With experience in managing both IT infrastructure and support teams, the candidate excels in delivering high-quality IT solutions and fostering cross-functional collaboration.

Responsibilities:

• Lead and manage IT support and security teams to ensure timely and efficient task execution.
• Develop and enforce security policies, ensuring compliance with industry standards.
• Oversee system administration tasks, including server management, software installations, and network configurations.
• Diagnose and resolve hardware, software, and network issues, providing technical support to end users.
• Implement and manage security measures like Conditional Access and Endpoint Security.
• Collaborate with cross-functional teams to integrate security policies across organizational processes.
• Oversee the installation, maintenance, and upgrading of hardware and software.
• Handle incident management by tracking and resolving issues within specified timeframes.
• Maintain and improve documentation and knowledge repositories for troubleshooting and user guidance.
• Lead digital exam implementations and provide second-line support to ensure smooth exam execution.