Application Support Specialist (SNS02432)
Job Description
- Deploy and maintain PHP-based training and learning management applications in Microsoft Azure Cloud, integrated with Frontex systems.
- Design, develop, and manage new software features in line with evolving business requirements.
- Ensure business continuity, performance optimization, and alignment with business processes.
- Maintain applications through corrective, adaptive, and preventive measures.
- Provide ongoing 2nd and 3rd line technical support.
Key Tasks & Responsibilities:
- Proficient in using MS Office package.
- Knowledge of IT terminology and concepts, including troubleshooting and problem-solving.
- Experience in the use of ticketing systems, dealing with case, incident and/or problem management.
- At least one year of professional experience in a Call Centre, Service Centre, Support team or Help Desk.
- Holds ability to document effectively
Profile Requirements:
- At least two years of professional experience in web content management in educational online software used for training management and administration of learners and results or similar systems used for: administration of resources, users management or content development.
- At least two years of professional experience in using learning management systems or similar as site administrator and/or content creator.
- Ability to document solutions and draft manuals, guidelines and procedures.
Skills & Knowledge:
- Proficient in using MS Office package.
- Knowledge of IT terminology and concepts, including troubleshooting and problem-solving.
- Experience in the use of ticketing systems, dealing with case, incident and/or problem management.
- At least one year of professional experience in a Call Centre, Service Centre, Support team or Help
Hiring Team Member
