Desktop Support Engineer (SN01188)
Job Description
Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams.
The Desktop Support Engineer provides advanced technical support for desktop, laptop, and peripheral devices in a corporate environment.
- This role involves troubleshooting escalated issues, maintaining software and hardware, and collaborating with IT teams on various projects and upgrades.
Key Responsibilities
- Provide second-level support for desktop/laptop hardware, software, and peripherals.
- Diagnose and resolve technical issues escalated from the L1 support team.
- Install, configure, and maintain Windows and Mac operating systems, applications, and updates.
- Support network-related issues including LAN/WAN, Wi-Fi, and VPN connectivity.
- Provide remote support for field and remote users using support tools.
- Perform scheduled maintenance checks and system inspections.
Skills
- Microsoft Office Suite
- Active Directory
- Remote desktop support tools
- Ticketing systems
- Networking fundamentals
- Root cause analysis skills
Hiring Team Member
