Desktop Support Engineer (SN01365)
Job Description
Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams.
We are seeking a skilled Desktop Support Engineer to provide end-user support across a global environment.
- You will ensure the secure operation of Windows desktop environments, manage critical patch cycles, and collaborate with infrastructure and security teams to maintain endpoint integrity.
Key Responsibilities
- Provide technical support to a global user base in a secure Windows desktop environment.
- Troubleshoot hardware and software issues efficiently and professionally via a ticketing system (e.g., ServiceNow, Jira).
- Manage and monitor patch cycles for desktops and core business applications, ensuring timely responses to vulnerabilities.
- Administer and support tools like Intune, Office 365, Active Directory, and endpoint protection platforms.
- Support configuration and management of Windows 10/11 systems.
Skills
- Windows 10/11
- Office 365
- Active Directory
- Intune
- antivirus/EDR platforms
- firewall configurations
- security principles
- ticketing systems
- Jira
- Excellent communication skills
Hiring Team Member
