Documentation Specialist (SN0458)
Job Description
We are seeking a Documentation Specialist to enhance and streamline our knowledge management, training processes, and operational documentation.
- You will play a key role in structuring, maintaining, and improving documentation and training frameworks, ensuring accessibility, usability, and alignment with business goals.
- If you have a passion for process optimization, training development, and knowledge sharing, this is an excellent opportunity to contribute to a dynamic and growing organization.
Key Responsibilities
- Analyze and restructure the existing knowledge base to enhance usability and accessibility.
- Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and quality in service delivery.
- Prepare detailed reports on training programs, onboarding processes, and assessments.
- Collaborate with various teams to ensure that documentation aligns with business needs and compliance standards.
- Maintain a knowledge assessment framework to evaluate the performance and competency of team members.
- Identify gaps in training and documentation, working closely with the Quality Specialist to drive improvements.
- Develop simple yet effective training metrics to evaluate the impact and efficiency of training programs.
- Provide structured documentation to support risk management and process optimization initiatives.
- Continuously gather feedback to refine training materials and documentation resources.
- Stay updated with emerging documentation tools and AI-driven content automation to enhance efficiency.
Required Skills & Qualifications
- Experience: 1-2 years in a documentation or training-related role, preferably in fintech or cryptocurrency sectors.
- Process Documentation Expertise
- Training & Knowledge Management
- Technical Translation
- Analytical & Feedback Management
- Collaboration & Communication
- prompt engineering and generative AI tools
- Knowledge of risk management and process optimization.
Hiring Team Member
