A Helpdesk Technician provides technical support and assistance to end-users by troubleshooting hardware and software issues, resolving problems, and offering guidance on the use of systems and applications.
This role serves as the first line of support, ensuring that technical issues are resolved quickly and effectively, maintaining smooth operations within the organization. Key Responsibilities:
Respond to user inquiries and service requests via phone, email, or ticketing systems.
Provide troubleshooting and support for hardware, software, and network issues.
Diagnose and resolve issues related to operating systems, applications, and network connectivity.
Escalate complex technical problems to higher-level support teams as needed.
Document all support requests, resolutions, and follow-up steps in the ticketing system. Technical Skills:
