IT Outsourcing Project Manager (SNS02134)
Job Description
We are seeking a dynamic and experienced IT Outsourcing Project Manager to lead and coordinate outsourced IT service delivery and projects across internal and external teams.
- You will be responsible for ensuring projects are delivered on time, within budget, and aligned with strategic business objectives.
Key Responsibilities
- Manage the full lifecycle of IT outsourcing projects from initiation to closure, ensuring alignment with business goals.
- Coordinate between internal stakeholders and third-party vendors to ensure seamless service delivery.
- Define project scope, goals, deliverables, timelines, and budgets in collaboration with business and technical teams.
- Monitor outsourced service performance against SLAs and KPIs, driving continuous improvement.
- Identify and mitigate project risks and issues, ensuring appropriate escalation and resolution mechanisms.
- Support contract negotiations, vendor onboarding, and renewal processes.
Skills
- IT service delivery models
- Outsourcing contracts
- SLA management
- Excellent project management skills
- MS Project
- JIRA
- Confluence
- IT infrastructure
- Application support
- Cloud technologies
Languages
- French
- Dutch
- English
Hiring Team Member
