IT Service Manager (SN01007)
Job Description
Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams.
We are seeking a seasoned IT Service Manager to lead and enhance IT Service Management (ITSM) processes within a dynamic, enterprise-level environment.
- The ideal candidate will oversee Incident, Problem, and Change Management activities, ensuring seamless coordination across international teams and continuous service improvement.
- You will play a key role in supporting strategic initiatives, including AI and automation, while promoting operational excellence and process maturity.
Key Responsibilities
- Lead and manage core ITSM processes, with a focus on Incident, Problem, and Change Management.
- Conduct post-incident reviews, driving root cause analysis and implementing preventive actions.
- Collaborate closely with cross-functional teams in the UK and Romania to ensure consistent and efficient service delivery.
- Support and contribute to new initiatives such as AI integration, automation, and the What-If portal.
- Drive service improvement plans and process maturity across IT operations.
- Utilize tools such as ServiceNow, Risk Portals, and Power BI for service reporting and analysis.
- Act as a key point of contact for stakeholders, ensuring clear communication and alignment of service goals.
Required Skills and Qualifications
- 8+ years of experience in IT Service Management, preferably in financial services or back-office environments.
- Proven expertise in ITIL-based processes, particularly in managing incidents, problems, and changes.
- stakeholder communication
- ServiceNow
- reporting/analytics tools
- Power BI
- strong problem-solving capabilities.
- AI and automation technologies
Hiring Team Member
