ITIL Specialist (SN0985)
Job Description
Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams.
We are looking for an experienced ITIL Specialist to support and enhance our IT Service Management (ITSM) practices by aligning IT services with business needs.
- The ideal candidate will play a key role in analyzing, designing, and optimizing ITIL-based processes such as Incident, Problem, and Change Management.
- This role requires a strategic mindset, a deep understanding of the ITIL framework, and a collaborative approach to ensure efficient service delivery across the organization.
Key Responsibilities
- Analyze and improve ITSM processes aligned with the ITIL framework.
- Collaborate with stakeholders to identify areas for process enhancement and ensure best practices are followed.
- Support the implementation and configuration of ITSM tools based on ITIL standards.
- Act as a subject matter expert on ITIL processes, guiding teams through Incident, Change, Problem, and Service Request Management workflows.
- Provide training and documentation to ensure adoption of ITIL practices across the organization.
- Monitor process compliance and performance, and recommend continuous improvement initiatives.
Required Skills and Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- Minimum of 4 years’ experience in roles such as ITIL Consultant, Business Analyst, or ITSM Functional Specialist.
- ITIL principles
- core service management processes
- Problem Management
- ITIL v4 certification preferred.
- ITSM tools and platforms
- ServiceNow
- BMC Remedy
Hiring Team Member
